Epic introduced to the Cyprus market a unique combination of two powerful elements: a great network with great value. These elements are validated by multiple network awards from international measurement organizations like Ookla and umlaut, as well as by the innovative services and propositions presented to the market throughout the years.
The combination of a Great Network and Great Value creates an exceptional experience for Epic customers which is also reflected to the customer service the company provides. Epic’s dedication to a high level of customer service is proven through the six awards collected at the Cyprus Customer Excellence Awards 2023.
Specifically, Epic received the following awards:
Ms. Marlen Michael, Director of Communications and Customer Experience, stated: “We decisively focus on being customer-centric, and we place the customer at the heart of our daily operations. The multiple distinctions we have received are the culmination of our efforts over the past years. Through a comprehensive redesign, we redefined our customer service, emphasizing immediacy, flexibility, and speed. Our goal is to ensure our customers are completely satisfied, and their needs are not only met but exceeded.”
Epic has raised the bar in customer service through continuous development, improvement, and actions such as:
Epic remains committed to its promise of continuously improving the lives and experiences of its subscribers. With pioneering solutions, ongoing evolution, and dedication to excellence, Epic sets new standards in customer service, with each award marking another milestone in making communication more accessible, human, and reliable.
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